Privacy policy


The Shipping Channel is an initiative of FedEx Corporation and its operating groups, subsidiaries and divisions (hereafter “FedEx”). Your trust matters to us. That is why we protect your information and use it responsibly, while continuing to deliver the excellent service you expect from FedEx. At FedEx, we are committed to protecting your privacy and the security of your personal data. FedEx has created this Privacy Notice to explain how FedEx collects and uses personal data.

Contact information

The contact information for FedEx is:

FedEx Corporation
Attn: Legal Department – Compliance
1000 Ridgeway Loop Road, Ste 600
Memphis, TN 38120
United States of America

For Europe, you may also contact:

FedEx Express – European Office
Attn: Legal Department
Taurusavenue 111
2132 LS Hoofddorp
The Netherlands


This Privacy Notice answers the following questions:
1. Does this Privacy Notice apply to you?
2. What information does FedEx collect?
3. Why does FedEx process personal data?
4. Who has access to your personal data?
5. How long will FedEx keep your personal data?
6. What measures does FedEx take to protect your personal data?
7. Where does FedEx store and transfer your personal data?
8. What rights can you exercise in relation to your personal data?
9. What if you have other questions or complaints?
10. Will there be updates to this Privacy Notice?

1. Does this Privacy Notice apply to you?

This Privacy Notice applies to you if you are visiting Our websites are for a general audience and not geared toward children. We do not knowingly or intentionally collect Personal Data from children under age 16. If you are under the age of 16, please do not submit any Personal Data to us, and rely on a parent or guardian to assist you. If you believe your child may have disclosed Personal Data to us, please contact us at and we will remove it.

2. What information does FedEx collect?

“Personal Data” is any information that can directly or indirectly be used to identify a natural person. FedEx may obtain Personal Data automatically when you visit the The Shipping Channel

website ( for system administration and troubleshooting, to identify you so we can enhance your online experience and to help FedEx understand the effectiveness of the content messaging and information provided. This information may consist of:

This Personal Data is obtained through the use of cookies or similar technologies. To learn more about the use of these technologies, please consult our Digital Platform Privacy Notice.

3. Why does FedEx process Personal Data?

Personal Data shall be collected, used, stored or otherwise processed if necessary within the framework of responsible, efficient and effective business management of FedEx. We process Personal Data because it is necessary for us to comply with our legal obligations or for other legitimate business interests of FedEx to provide quality and secure shipping information. Where legally required, we will ask for your consent to the processing of your Personal Data. More specifically, FedEx uses Personal Data for the following activities:

4. Who has access to your Personal Data?

FedEx may share your Personal Data with third parties in the following circumstances:

5. How long will FedEx process your Personal Data?

FedEx retains your Personal Data for a limited amount of time and will delete your Personal Data after it is no longer necessary for the purposes of the processing. The exact period of time is based on the type of the Personal Data and the legal obligations or business purposes for retaining it.

6. What measures does FedEx take to protect your Personal Data?

FedEx has taken appropriate technical and organizational measures to protect your Personal Data against accidental or unlawful processing, including by ensuring that:

7. Where does FedEx store or transfer your Personal Data?

Due to the nature of our business and the services we provide to our clients, FedEx may need to transfer your Personal Data to locations outside the country where you reside. In any case where we transfer Personal Data, FedEx shall ensure that such a transfer is subject to appropriate safeguards. For the European Union, such transfers to third parties will be governed by a contract based on the model contractual clauses for data transfer approved by the European Commission.

8. What rights can you exercise in relation to your Personal Data?

Based on the law applicable to the use of your Personal Data, you may be able to exercise a number of rights in relation to your Personal Data. Note that in many cases, your rights are not absolute and we may not be required to comply with your request. A number of such rights, as may be applicable in the European Union, are explained below.

Right of access
You are entitled to a copy of the Personal Data we hold about you and to learn details about how we use it. Your Personal Data will usually be provided to you digitally.

Right to rectification
We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you believe this is not the case, you can ask us to update or amend it.

Right to erasure
In certain circumstances, you have the right to ask us to erase your Personal Data. For example, where the Personal Data we collected is no longer necessary for the original purpose, where Personal Data has become obsolete or where you withdraw your consent. However, we will need to balance this against other factors. For example, we may not be able comply with your request due to certain legal or regulatory obligations.

Right to restriction of processing
In certain circumstances, you are entitled to ask us to (temporarily) stop using your Personal Data. For example, where you think that the Personal Data we hold about you may be inaccurate or where you think that we no longer need to use your Personal Data.

Right to object
You have the right to object to processing based on our legitimate interests. Unless we have a compelling legitimate ground for the processing, we will no longer process Personal Data on that basis when you file an objection. Note, however, that we may not be able to provide certain services or benefits if we are unable to process the necessary Personal Data for that purpose.

Rights relating to automated decision-making
You have the right not to be subjected to automated decision-making, including profiling, which produces legal effect for you or has a similar significant effect. If you have been subject to an automated decision and do not agree with the outcome, you can contact us using the details below and ask us to review the decision.

Right to withdraw consent
We may ask for your consent to process your Personal Data in specific cases. You have the right to withdraw your consent at any time. FedEx will stop the further processing as soon as possible after the withdrawal of your consent. However, this does not affect the lawfulness of the processing before consent was withdrawn. Please use the contact details above if you would like to exercise any of your rights.

9. What if I have other questions or complaints?

Questions or complaints regarding the processing of your Personal Data can be directed to FedEx by using the contact information as provided at the top of this Privacy Notice.

You also have the right to lodge a complaint with local data protection authority in the jurisdiction where you work, where you live or where an alleged infringement takes place. A listing of the European Data Protection Authorities can be found here.

10. Will there be updates to this Privacy Notice?

FedEx may update this Privacy Notice from time to time. If an amendment will have a serious impact, FedEx will endeavor to actively inform you about such amendments. FedEx will publish an up-to-date Privacy Notice on the website at all times, indicating the latest amendments.